This agreement is between Lakeland Motorhome Rentals (Us) and the hirer (You)
Lakeland Motorhome Rentals offer motorhomes for hire strictly in accordance with the following terms and conditions.
Booking, Deposits & Payments
Once a booking has been agreed Lakeland Motorhome Rentals will send by email or by post a booking confirmation which will contain basic details of the hire along with a copy of these Terms and Conditions and our privacy policy. On receipt of this the hirer will check all information carefully ensuring that everything is correct.
A deposit of £200 is required to secure a booking. If at the time of booking the hire date is less than six weeks away, payment will be required in full during the checkout process.
Payment Methods
Hire Charge – Bank transfer or personal debit/credit card (through our online booking facility)
Damage/Security Bond – By bank transfer only. Payments in cash for deposits or hire charges are not accepted.
Excluded Drivers/Hirer Driver Endorsement
The following people are NOT permitted to hire or drive the motorhome.
- Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/ or have had their licence endorsed or suspended or more than 6 penalty points imposed. Spent convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded.
- Persons who had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.
- Persons engaged wholly or partly in professional entertainment or professional sports persons.
- Jockeys and persons connected with racing of any sort.
- Undergraduates and/or students under 25 years of age.
- Persons who, whilst driving, have been involved in more than one accident during the past 3 years.
- Foreign Service Personnel other than persons holding a full valid United Kingdom or EU licence for two years or more.
Damage/Security Bond
All hirers are responsible for any damage caused to the vehicle during the hire period regardless of fault. To this effect all hirers are required to provide a damage/security bond to be held by the Lakeland Motorhome Rentals for the duration of the hire. Please note that the bond will only cover the first incidence of damage/accident/claim and the hirers financial liability extends beyond the bond held. The hirer agrees to reimburse Lakeland Motorhome Rentals for the rectification of any damages caused to the vehicle and out of pocket expenses incurred. If a 3rd party is responsible for any damage caused, then the hirers damage/security bond will be refunded once the costs have been recovered in full from the 3rd party. The damage/security bond must be paid in cleared funds 7 days before the hire commences and is returned by the same method once the vehicle has been inspected and confirmed to have been returned in clean condition and without damage. This usually occurs within 24 hours of hire end. The hirer agrees that the bond may be used for the following purposes: payment of extras not paid for in advance, excess mileage charges, penalty charges and costs associated with handling these, insurance excesses, repair costs, costs incurred in obtaining quotations and carrying out repairs and any loss of income incurred due to the damage, quotation for repairs and the repairs.
Permitted travel areas in the UK and Abroad
“Abroad” includes any area outside of the UK and includes Ireland as well as mainland European countries. A supplement is payable to use the vehicle abroad. Vehicles are only insured for use abroad when the appropriate Rates have been paid and insurance agreements are in place. Use of the motorhome abroad without permission will invalidate your hire agreement with Us and the Insurance and will result in Civil and/or Criminal prosecutions by Lakeland Motorhome Rentals the Insurers and/or relevant Authorities within the UK or abroad. We will provide a “vehicle on hire certificate” which is used abroad in place of the V5 logbook and an insurance “green card”. This is provided free of charge with the vehicle but must be returned to us at the end of the hire.
Our vehicles are fitted with trackers which alert us should the vehicle be used outside of the permitted area.
Collection and returns
It is normal practice that the hirer collects the hire vehicle from Lakeland Motorhome Rentals premises, Lakeland Motorhome Rentals reserves the right to refuse to handover the hire vehicle to any person who they deem unsuitable for whatever reason. In this unlikely event. Lakeland Motorhome Rentals shall have no further liability.
Every driver must be present when the vehicle is collected. If they are not, then they will not be insured to drive and will be removed from the booking form. There are no exceptions made. Each driver must provide by email in advance of collection:
- Utility bill dated within 90 days of the collection date.
- Proof of address dated within 90 days of the collection date.
- Copy of photocard driving licence, both front and back.
- Copy of Passport (Non-UK drivers).
Original documents must be sighted on collection.
Accepted utility Bills: Gas/Water/Electricity/Landline telephone or internet bill ONLY Accepted proof of address: tv package such as sky etc/ tv licencing bill / council tax demand, bank or credit card statement, mortgage statement. All documents must be in the name of the driver and the address must match the driving licence.
Lakeland Motorhome Rentals reserves the right to cancel the hire if the requested information is not received from all relevant parties. If the hirer does not conform to this request, then all monies paid will be forfeited, except the damage deposit which is refundable.
Collection procedure and handover
Unless otherwise agreed with Lakeland Motorhome Rentals the motorhome will be available on the day of collection from the agreed location at 4.00 pm, if you are going to be arriving later than 4pm please let us know in advance. It takes one hour to conclude the handover formalities.
To make the most of the hire, the hirer will be given detailed instructions in the use and operation of the vehicle including but not limited to the hot water system, central heading, electrics, toilet facilities etc. This may be done by the provision of instructional videos in advance due to coronavirus. During the handover the condition of the vehicle will be noted, and a joint inspection made between the hirer and Lakeland Motorhome Rentals.
Return procedure The Motorhome must be delivered back to the agreed location, empty of your personal belongings, cleaned and ready to hand back by 10am on the last day of hire. You are welcome to return up to 1 hour prior to your return time so that you can unpack and clean. We are unable to accept unmanned returns. Should you leave the vehicle at our premises and not physically hand the keys back to our representative then you remain personally liable for the vehicle in its entirety as it would not be insured from that point.
Once cleared of your belongings and ready to hand back we will have a quick check through the vehicle with you before asking you to sign for its return. If damage has been caused, we would ask you to please be honest about this as we will discover it during the cleaning process.
A thorough inspection of the vehicle will be carried out both internally and externally during the cleaning process. It is not always possible to spot damage during the hand back, particularly where there is road dirt externally which may mask any damage, or the interior requires cleaning or information about damage has been purposefully withheld. It is recommended that hirers remain for this cleaning and inspection which we will make every effort to do immediately on return and takes 2-3 hours to carry out. Should the hirer wish to leave our premises before this return inspection is carried out then the hirer fully accepts the inspection findings by Lakeland Motorhome Rental as being a true and correct account of the vehicles return condition.
Late returns
Late returns can have a significant impact on the next hire. If you fail to return the motorhome on time an extra charge of £100 per hour or part thereof will be retained from your deposit as a result of your late returning of the vehicle. There are no refunds for vehicles returned early.
Customer parking
It may be possible for 1 vehicle to be left at the premises of Lakeland Motorhome Rentals during the hire period although this is subject to availability, please check this is possible before arriving to collect the motorhome. We ask that if a vehicle is left a key is left with us, particularly where a vehicle is fitted with an Alarm. This means we will not have to ask you to return to us should your vehicle alarm go off during your holiday. Whilst we will make every effort to protect your vehicle, Lakeland Motor Rentals accepts no liability whatsoever for any loss or damage caused to your vehicle. You should ensure that your vehicle is suitably insured for the duration of your hire if it is left on our premises.
Driving licence and checks
Driving licences must be in date (section 4b on the front of the driving licence) and with the correct name and address. Please note it is illegal not to update these elements of your driving licence! Changes to name and address can be done free of charge on the DVLA website. DVLA advise this takes a week to do, please allow longer. Photocards must be updated every 10 years.
If the above documents are not provided, then the hire will be cancelled, and any monies paid forfeit. There are no exceptions.
Passengers
The number of occupants for any hire vehicles will be limited to the number of seatbelts fitted in the vehicle. Advanced Passenger Information may be required. A Form will be provided to gather this information.
Mileage
Mileage is limited to 150 miles per day (1050 per week) unless otherwise detailed on your booking information. Motorhome hire is a relaxing an enjoyable type of holiday and driving for many miles at a time can ruin the experience. From a safety point of view driving large distances over a short space of time can potentially be dangerous. The mileage allowance would enable a customer on a week’s hire to reach any part of mainland UK, including Lands’ end or John O’Groats at either extremes! Should the mileage limit be exceeded there is an excess charge of 45p per mile and this will be calculated and deducted from the damage/security bond on return.
Pets
Household pets are permitted at extra cost subject to prior agreement at the time of booking. Please note that the additional costs for pets is to cover cleaning. We take no responsibility for accommodation or transportation of your pet in the event of breakdown or cancellation of your booking. Pets must not be allowed to sit on the sofas or beds at any point. Pets must not be left unattended in the vehicle for their own safety. Any damage caused by the pets will be fully charged to the hirer. If it is suspected that a pet has been in the vehicle without prior permission, then a £100 charge will be deducted from the damage/security bond.
Smoking policy
It is against the law to smoke in any hire vehicle in the U.K. Smoking (including E-cigarettes) is therefore strictly prohibited in all vehicles and awnings even if the hirer is abroad. We would also kindly ask you to not smoke in the doorway. If we suspect this has been breached there will be a penalty charge payable by the hirer of £200 plus any costs associated with cleaning the vehicle or impact on future hires.
Events beyond Lakeland Motorhome Rentals’ control
Unfortunately, events beyond Lakeland Motorhome Rental’s control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which Lakeland Motorhome Rentals could not avoid. In the unlikely event where a situation occurs whereby the hirer’s vehicle is not available, and no replacement can be agreed or sourced all monies will be returned in full. However, Lakeland Motorhome Rentals will not be held liable for any additional costs or compensation Lakeland Motorhome Rentals liability will be strictly limited to the return of all monies paid in full. It Is recommended that you take a suitable travel insurance policy to cover these eventualities.
Lakeland Motorhome Rentals does not accept responsibility or pay any compensation, costs or expenses where the performance of your contract with us is prevented or affected, or you otherwise suffer any loss or damage as a result of events beyond the Lakeland Motorhome Rentals control. This includes any delays to and/or restrictions to your hire to which you may be subject.
Cancellation
If you need to cancel the vehicle hire for any reason, in the first instance please contact Lakeland Motorhome Rentals Such notification should be confirmed in writing (email) as soon as possible afterwards. We try to be as fair as possible in dealing with cancellations and we will make all reasonable efforts to re-hire the dates in order to refund you.
If we are able to re-hire the dates without loss, then we will refund all monies except that which covers our administration costs – currently £50. This administration charge covers our time initially arranging your hire, any banking costs incurred in receiving your payment and subsequently refunding it and our time in re-advertising and re-hiring your booking.
If we are able to re-hire the dates but at a lesser amount than your booking then we will retain from you the difference between your booking charge and the new booking charge plus the £50 administrative charge.
If we are unable to re-let your hire dates then any money that you have paid is forfeit. It is in your interest to give us as much notice as possible, so we have the best chance of being able to re-hire your booking at the best price.
Your responsibilities
- You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches.
- You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
- You must not let anyone work on the vehicle without Lakeland Motorhome Rentals permission. If Lakeland Motorhome Rentals does give you permission, you will only receive a refund if you have a receipt for the work.
- You must ley Lakeland Motorhome Rentals know as soon as you become aware of a fault or damage in the vehicle and always within 24 hours. Please do not attempt to make repairs to the vehicle during your hire. Particularly the use of TeCUT or other similar products designed to remove small surface scratches from paintwork. The use of products like this will cause more damage to the Motorhome’s paintwork than the original scratch and will result in the vehicle needing to be resprayed at the hirer’s expense. We are often able to remove small surface scratches at minimal cost on the vehicles return.
- You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle until the vehicle is returned and keys handed back to a representative of Lakeland Motorhome Rentals.
- You will have to pay for repairs and cleaning costs if: The vehicle needs more than our standard valeting (cleaning); Damage has occurred to the vehicle during your hire, inside or out regardless of fault.
- Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle. We will do our best to look after any lost property, but we are unable to accept responsibility for it or arrange for onward carriage to have it returned to you.
- You are responsible for any loss or damage to the motorhome whilst it is on hire to you, including that caused by neglect, misuse, accident or not your fault. This figure may exceed the £1000 deposit held.
- If the hirer is found to have damaged the vehicle through negligence, then the hirer will be responsible for FULL RECTIFICATION COSTS plus any expenses and/or loss of earnings experienced by Lakeland Motorhome Rentals due to your negligence. This may exceed your damage/security bond.
Extra charges
- Bed Linen and Towels are not provided. We can supply bedding, please contact for cost.
- Failure to empty the Cassette toilet will result in a £50 charge by Lakeland Motorhome Rentals.
- Failure to empty the grey water tank will result in a £50 charge by Lakeland Motorhome Rentals.
- Vehicle not cleaned to same standard as it was on collection, £100 charge.
- Vehicle not returned with full tank of diesel – cost of fuel + £30 refuelling charge.
- Dog Cleaning Charge – £50 per hire (when booked in advance).
- All hires will be provided with 1 full gas cylinder and 1 sealed gas cylinder. If the customers use all the first gas cylinder and requires more gas for their hire, then they can use the provided second gas cylinder but there is a charge applicable of £30 once the seal has been broken. We advise then those customers exchange the first empty gas cylinder for like for like cylinder (this can be done at most campsites) during their hire so as not to run out unexpectedly. Any lost or damaged bottles are charged at the full retail price for replacement.
- Use of the Motorhome abroad of £295 per hire (minimum 2 weeks).
- A standard £1000 Damage and Security Bond is payable by the hirer to Lakeland Motorhome Rentals 7 working days before hire commences (the bond may be higher depending on circumstances).
- The hirer is responsible for any parking/speeding or other traffic offences during the hire period. Lakeland Motorhome Rentals will inform the relevant authorities of the named hirers for that period if they receive any formal notice from the relevant authorities. Lakeland Motorhome Rentals does not accept any liability for any fines or endorsements or any court costs for such offences.
- Lakeland Motorhome Rentals reserve the right to charge for any admin costs if it is necessary for them to become involved with bona fide claims from third parties to the hirer. By signing the Motorhome Hire Agreement Form the hirer accepts that Lakeland Motorhome Rentals can deduct any of the above payments from your damage deposit payment and that they can pass your details on to any relevant authority that may need them.
Terms and conditions of insurance
Standard Insurance cover is only available to drivers between the ages of 25 and 75. The individual must have held a full UK driving license for a minimum of 24 months. A full list of drivers we are not able to hire to is provided in Excluded drivers / Hirer driver endorsement section of this agreement. You must read this carefully and ensure that your drivers are all eligible for insurance under our policy. Signing of the Hire Agreement Form confirms that the hirer has read this document and agrees that they meet the requirements and agree to be bound by them.
For drivers with speeding endorsements Lakeland Motorhome Rentals will need to obtain permission from the insurer prior to commencement of any hire period and additional premiums may be payable by the hirer.
Visitors from abroad will require a current driving licence within the same parameters. Please check with us to ensure your licence is acceptable to the insurers.
The motorhome is insured for damage to the Vehicle and the property of a third party in the event of an accident; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. In the event of any damage to either the vehicle or third-party property, the hirers deposit will be retained until the matter is fully resolved.
The hirer will indemnify Lakeland Motorhome Rentals against any and all personal or third-party losses outside the terms and conditions of the insurance policy.
Use of the vehicle
- Driven otherwise than in a cautious, prudent and normal manner.
- Used in a manner which could cause damage.
- Driven in a prohibited area or in an area other than the areas indicated by the hirer to Lakeland Motorhome Rentals.
- Driven by a person under the influence of alcohol or drugs or in excess of that permitted by law.
- Left with the ignition key in the vehicle while it is unoccupied.
- Left unoccupied without the security fittings in place.
- Driven by persons:
- Under the age of 25 years or over the age of 75
- Who is not authorised by law to drive the vehicle
- Damaged by:
- Submersion in water
- Contact with salt water
- Used for any illegal purpose for any race, rally or contest.
- Used to tow any vehicle or trailer.
- Used to carry passengers or property for hire or reward.
- Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement.
- Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material other than those already provided (i.e. Gas cylinders & diesel fuel).
- Otherwise used in breach of my obligations under this Agreement.
Personal insurance
Renting a motorhome is no different to any other holiday and we recommend that all hirers take out their own personal insurance. If you take out insurance, you should ensure that it covers this particular type of self-drive holiday and covers early termination of your holiday due to breakdown or accident as Lakeland Motorhome Rentals will not be held liable for any personal claims or losses. A standard holiday policy and policies often included with bank accounts etc do not usually provide a sufficient level of cover for this type of holiday and we recommend you check these policies carefully or contact a specialist holiday insurer for advice.
Breakdowns/ Accidents
In the event of any hire vehicle break down, in the first instance the hirer will inform Lakeland Motorhome Rentals immediately and then the hirer should contact our breakdown service. This service is included for all Lakeland Motorhome Rentals vehicles. The hirer is to retain all relevant receipts for repairs.
If the hire needs to be cancelled due to a breakdown, then Lakeland Motorhome Rentals will attempt to source a replacement vehicle and if this is not possible will offer a pro-rata refund. Lakeland Motorhome Rentals liability extends to the pro-rata refund of the days the vehicle was not useable and does not pay for any other costs incurred by the Hirer.
Call-out fees related to the use of wrong/contaminated fuel, loss of keys/locking out of vehicle or flat battery will be for the hirers own account as will any charges relating to a call out due to the Hirers negligence.
In the unfortunate event of an accident, the hirer should take down names and addresses of all other parties involved and any witness details. Do not admit fault. This is for the insurers to decide. The hirer must inform the police if anyone is injured. Take photographs of the scene and damage to any vehicles and property if safe to do so. You must contact Lakeland Motorhome Rentals immediately and produce a report for Lakeland Motorhome Rentals and the insurance company. The hirer is to ensure any hire vehicle left unattended is done so securely.
Group hires
If the hirer plans to hire a Motorhome for a group of 4 or more people who are not a family group (a family group is defined as a parent/grandparent/responsible adult plus children) then this must be declared. All male and all female groups are welcome, but details must be provided for each occupant who will be present during the hire.
Lakeland Motorhome Rentals reserves the right to alter and amend these terms and conditions as they see fit and/or necessary. Hirers will be informed of any change to the terms and conditions before the commencement of their hire.
Acknowledgement and acceptance of these terms and conditions the hirer acknowledges and accepts these terms and conditions by their booking and payment of the non-refundable deposit or hire charges.
About Lakeland Motorhome Rentals
Address: Greenacres, Urswick Road, Dalton-in-Furness, LA15 8LA
Phone: 07879 405 038